Terms & Conditions


Please read this brief guide. Confirmation of a booking by the Client is deemed acceptance of these terms.

In these Terms & Conditions, “the Bed and Breakfast” refers to The Cottage Bed and Breakfast of Hale Village.

1. Prices
All published rates include VAT or local service charges at the current rate. The Bed and Breakfast reserves the right to alter prices for any reason up to the date of booking.

2. Availability
All rooms and rates offered by the Bed and Breakfast are subject to availability and the discretion of the Proprietor “Carol Mason”. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at the Bed and Breakfast’s published rates in line with its rating strategies.

3. Bookings
Bookings must be guaranteed for the first night’s accommodation by a credit or debit card, by payment of a deposit by cheque or BACS transfer, or by agreement in writing by a company, travel agent or accommodation agent. At the discretion of the Bed and Breakfast, full pre-payment may be required. At the time of booking.

4. Arrival and departure
Bedrooms are usually available from 3pm local time on the day of arrival. Check out is by 10.30 am local time. There may be occasions, at times of high demand, when our Clients can check in, but the bedroom is still being prepared.

5. Cancellations, amendments and non-arrivals
Cancellations and amendments for bookings made on line can be made in writing or by calling 0151 425 3188. When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment. Reservations can be cancelled by 2.00pm the day prior to arrival. In the event of non-arrival or cancellation after this time but before the time of arrival, any deposit paid is non-refundable and the agreed rate of the first night’s stay will be charged. Normal terms of payment apply to these charges. For this purpose the Bed and Breakfast reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable. Late booking’s are non-cancelable and non-refundable. Full payment will be charged to the client’s credit/debit card without prior notice or further approval.
If the Bed and Breakfast cancels before 24 hours prior to the scheduled day of arrival, the Bed and Breakfast’s liability to the Client will be no greater than the amount paid by the client in respect of any booking. Where possible the Bed and Breakfast may but is not obliged nor will it be liable to find alternative accommodation for the Client in the event that the Bed and Breakfast is unable to accommodate the Client. A cancellation number will be provided at the time of cancellation and this should be retained for future reference.

6. Payment
Settlement of the bill in full, less any advance payments must be made prior to departure from the Bed and Breakfast. Upon arrival the Bed and Breakfast reserves the right to request preauthorisation of the Client’s credit or debit card or cash.
All major credit and debit cards are accepted. Company cheques are not accepted without prior clearance. Please contact the Bed and Breakfast prior to arrival. Accounts payments are not available.

7. Smoking
In line with the change in UK legislation, The Cottage operates a NO SMOKING policy within all interior areas of the Bed and Breakfast, including guest bedrooms, public areas and corridors.
For resident guests who do not comply with our NO SMOKING policy, a charge will be added to their bill to include the cost of cleaning all soft furnishing to remove the odour of tobacco of up to £150. We appreciate your co-operation with this No Smoking Policy.

8. Single Bedrooms
Single bedrooms are only suitable for 1 person.

9. Disabled guest rooms
The Bed and Breakfast at present does not have any disabled accommodation.

10. Car parking
The Bed and Breakfast has its own car park, which is free for residents use.

11. Children
Children aged 16 years and under must be accompanied by a responsible adult to ensure that the children’s behavior is appropriate for other guests within the Bed and Breakfast.

12. Dogs, Cats and Other Pets
Other Pets are not accepted, Well Behaved Dogs are accepted with prior arrangement, The Bed and Breakfast operates a Cattery within the grounds, Dogs will be charged at £10 per night and Cats will be charged as per the Cattery Tariff.

13. Behavior
The Bed and Breakfast reserves the right to judge acceptable levels of noise or behavior of Clients, Guests or Representatives, who must take all steps for corrective action as requested by the Bed and Breakfast. In the event of failure to comply with management requests, the Bed and Breakfast may terminate the booking or stop any event immediately without being liable for any refund or compensation.

14. Discrimination
It is the policy of the Bed and Breakfast not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Bed and Breakfast may, without incurring any liability to the Client, remove from the Bed and Breakfast any person or persons offending against this policy.

15. External purchases
Alcohol and Food is permitted to be brought into the Bed and Breakfast, we ask that you enjoy this privilege sensibly and know your limits; any Behavior resulting from this will have action from clause 13.

16. Comments and complaints
Any comment or complaint regarding the stay should be made to the Proprietor or representative at the time of visit so that the matter can be resolved immediately.

17. Statutory requirements
The Bed and Breakfast is subject to statutory controls, including those relating to fire, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.

18. Liabilities
Other than for death or personal injury caused by the negligence of the Bed and Breakfast, the Bed and Breakfast’s liability to the Client is limited to the price of the booking. Unless the Bed and Breakfast is liable under the above clause, the Client indemnifies the Bed and Breakfast from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, The Bed and Breakfast does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the premises. We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act, omission, default or neglect of the Clients, their guests or sub-contractors to the Bed and Breakfast’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to guest’s credit/debit card, or send an invoice for the amount required to make good or remedy any such damage, to the registered address. We will however make every effort to keep any costs that the guest would incur to a minimum. Third Party Liability The Bed and Breakfast does not accept any liability for services rendered by third parties to Clients notwithstanding that such service may be arranged by the Bed and Breakfast. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and The Bed and Breakfast shall render all reasonable assistance in this regard.

19. Insurance
The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

20. Data protection
The Bed and Breakfast respects the privacy of every individual who visits our website. The data collected about you will be used to firstly fulfill any service you might request e.g. to request a brochure, make a booking etc and secondly to improve our service. We will under no circumstances give your personal data to third parties. However, unless you specifically ask us not to (and this option is always given) we will use your data to send you further information from the Bed and Breakfast. Any e-mail sent to you will always provide you with the option to unsubscribe. This is in accordance with UK Data Protection Legislation. When making a booking, your credit card or billing account details are only retained for the purpose of handling that individual transaction, unless you ask us to keep these details for future purchases which you may make through us. In order to process a booking or enquiry, this will be destroyed on your departure. We adhere to the Data Protection Act 1998.

21. Dispute
These terms will be construed in accordance with English law and the Bed and Breakfast and Client submit to the non-exclusive jurisdiction of the English courts.